Refund Policy
A short guide to when and how you can get your money back for the in-depth DISC profile. It forms part of the terms of sale (section 5).
This is an English translation of the original refund policy published at disc-test.org/ru/refund/. If the two texts differ, the original prevails.
When you get a full refund
- The in-depth profile isn’t right for you: within 7 days of payment, we refund you, no reason needed.
- You cancel the service before the in-depth profile has been sent to you.
- The in-depth profile is not sent within 24 hours of payment.
- The in-depth profile you receive has a defect (the email or file does not open, it contains another person’s result, or its content does not match the description of the service on the site), and we have not fixed it within three business days of your request.
When the payment is not refunded
If more than 7 days have passed since payment, and the in-depth profile was sent on time and matches the description, the service is deemed provided and the payment is not refunded. Disagreeing with how your profile is described is not a defect in the service.
How to request a refund
Write to info@disc-test.org and include:
- the email address you gave at payment;
- the date and amount of the payment;
- the reason for the refund (within 7 days of payment, you don’t have to give one).
Time limits
We reply to a refund request within three business days. Refunds are made to your original payment method, no later than ten calendar days after we receive the request. How long the refund takes to reach your account depends on your bank.
If the email with the in-depth profile hasn’t arrived
Check your spam folder. If it isn’t there either, write to info@disc-test.org and we’ll send the in-depth profile again.
Your rights
This policy does not limit the rights you have under consumer protection legislation.